Knowing your potential IT support
servicer is critical in picking the one that best suits your
business. Here are some several questions you could ask to help
narrow down your choices.
When I call, will I speak
directly to a technician?
A lot of IT support companies have
their customers’ calls answered by people who aren’t exactly
technically skilled to handle the queries correctly. Instead, they’ll
take the details of the problem and then pass them on to technicians
who will call only when they’re ready. It is not advisable to go
for companies like that, especially if you believe you’ll be
encountering problems in need of urgent solutions for most of the
time.
Do you have a guaranteed response
time?
You can expect your IT support
company to offer a guaranteed response time in case a problem arises
with your IT network. However, this may vary depending on the level
of support you’re willing to pay for, so be vigilant; some
companies guarantee resolutions within a certain period of time, but
take note that it can take much longer than expected to get to the
root of some problems.
Can we only call when we have a
problem?
An IT support company should take
the pressure off the not-so-IT-savvy people in your office so they
could get on with their job. In doing so, your IT support should, in
the end, likely pay for itself through the troubleshooting solutions
it provides as part of its service to your company.
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