Tuesday, July 22, 2014

What to Ask a Prospective IT Support Company

Knowing your potential IT support servicer is critical in picking the one that best suits your business. Here are some several questions you could ask to help narrow down your choices.
When I call, will I speak directly to a technician?
A lot of IT support companies have their customers’ calls answered by people who aren’t exactly technically skilled to handle the queries correctly. Instead, they’ll take the details of the problem and then pass them on to technicians who will call only when they’re ready. It is not advisable to go for companies like that, especially if you believe you’ll be encountering problems in need of urgent solutions for most of the time.
Do you have a guaranteed response time?
You can expect your IT support company to offer a guaranteed response time in case a problem arises with your IT network. However, this may vary depending on the level of support you’re willing to pay for, so be vigilant; some companies guarantee resolutions within a certain period of time, but take note that it can take much longer than expected to get to the root of some problems.
Can we only call when we have a problem?
An IT support company should take the pressure off the not-so-IT-savvy people in your office so they could get on with their job. In doing so, your IT support should, in the end, likely pay for itself through the troubleshooting solutions it provides as part of its service to your company.

Tuesday, July 8, 2014

Lost in the Clouds…?

If you’ve been working the rounds of the information-communication technology circuit for some time, the words “cloud computing” will have piqued your curiosity. It is basically a special Internet-based storage system that allows for secure connections without a need for cables, but handled by a paid server team. A reputable IT services provider may even pitch them to you as a way to upgrade your business’ computer systems, but what are the functions often available when you use them? Here are some:
Email and files
Corporate email directories enable easy communications between employees separated by time and distance. Setting up the email network in a cloud server is a suitable alternative to buying your own email server hardware. As long as all employees are logged into the company’s cloud account, they can freely share content as circumstances permit. Your IT provider can arrange for increasing the file storage size.
Customer Databases
It pays to keep track of all your business’ customers, especially the repeat patrons. A cloud-based customer relations management system securely protects the database and enables access only to concerned people on your team.
Prepositioned Asset Storage
Disaster continuity operations can be tedious when the business’ physical location has been compromised to some degree. On a bright note, a cloud server may be accessed to help the team get back together with files on-hand.
A cloud computing system can be the wave of the business’ future. Do you want to go up there?